Shipping Policy

Effective Date: July 10, 2026

At NAXAYA, we are committed to delivering your favourite jewellery and fashion products safely, securely, and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Shipping Charges

• Free Shipping on all orders of ₹1,000 and above across India.
• A flat shipping fee of ₹99 will be applied to orders below ₹1,000.
• Shipping charges, if applicable, will be clearly displayed during checkout before payment.

Order Processing

• All orders are processed within 1–2 business days after your order is confirmed.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During sales, festive seasons, or high order volumes, processing may take slightly longer.

Estimated Delivery Time

We currently deliver across India.

• Metro Cities: 3–5 Business Days
• Other Cities: 4–7 Business Days
• Remote Areas: 5–8 Business Days

Please note that delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation along with a tracking link via email, SMS, or WhatsApp (where available). You can use this tracking link to monitor your order's delivery status.

Secure Packaging

Every NAXAYA order is packed with care to protect your jewellery and fashion products during transit. We strive to ensure that your order reaches you in excellent condition.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If you are unavailable, they may contact you to arrange another delivery attempt. Please ensure your shipping address and contact number are accurate when placing your order.

Delays

While we aim to deliver every order within the estimated timeline, delays may occasionally occur due to weather conditions, public holidays, courier disruptions, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Details

Customers are responsible for providing the correct shipping address and contact information. NAXAYA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided during checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support through the Contact Us page on our website. We will be happy to assist you.

Thank you for shopping with NAXAYA.

NAXAYA – Wear Your Aura.