Refund policy

NAXAYA – 7 Days Return & Refund Policy

Effective Date: 27 July 2026

At NAXAYA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the terms below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is unused, unworn, unwashed, and in its original condition with all tags, packaging, and accessories intact.

2. Return Request Timeline

  • Return requests must be submitted within 7 days of the delivery date.

  • Requests made after 7 days may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products showing signs of use, wear, washing, or damage caused by the customer.

  • Products without original tags or packaging.

  • Customized or personalized products.

  • Gift cards and promotional items.

  • Earrings or jewellery worn after delivery due to hygiene reasons (unless received damaged or defective).

4. Return Process

To initiate a return:

  1. Email us at support@naxaya.com with your Order ID and clear photos of the product.

  2. Our team will review your request within 24–48 business hours.

  3. If approved, return instructions will be shared with you.

  4. Please securely pack the product in its original packaging before shipping.

5. Refund Policy

  • After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges only for:

  • Wrong product received.

  • Damaged or defective product.

  • Manufacturing defects.

Exchange requests must also be made within 7 days of delivery.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.

  • Share clear photos or an unboxing video for faster resolution.

8. Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, orders cannot be cancelled but may be eligible for return as per this policy.

9. Contact Us

NAXAYA Customer Support
Email: support@naxaya.com

By placing an order on NAXAYA, you agree to this Return & Refund Policy.