Shipping Policy

NAXAYA Clothing & Jewellery

Last Updated: May 2026

Thank you for shopping with NAXAYA. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, festive seasons, or high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery timelines:

  • Within India: 3–7 business days
  • Remote Areas: 5–10 business days
  • International Shipping (if available): 7–15 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on location and order value.
  • We may offer free shipping on selected orders or promotional offers.

Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation message/email
  • Tracking ID and courier details

Customers can track their shipment through the courier partner’s website.

Incorrect Address

Customers are responsible for providing accurate shipping information.

NAXAYA will not be responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Delivery Issues

If your package:

  • Arrives damaged
  • Is missing items
  • Is marked delivered but not received

Please contact us within 48 hours of delivery with your order details and supporting photos (if applicable).

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect address, the package may be returned to us. Re-shipping charges may apply.

International Orders (Optional)

For international orders:

  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
  • Delivery timelines may vary depending on customs clearance.